It was a great pleasure to have a sales person care about me as a client. The other workers at Keywest Ford were very present to deal with too. In the past the after care service was not good. Keywest has change for the the better. Sales people like Peter Olson are need in the car sales industry. Peter went above and beyond to make my experience to be a great one. I would recommend if you are look for a vehicle to go see Peter at Keywest ford. The team members At Keywest ford were very different to deal with compared to my last few experiences. The new team were great. Keep the good work up.
Excellent customer service!
Highly recommend Peter Olsen for sales. Super helpful and very authentic. Definitely one of my best experiences thus far.
Thank You, Peter!
very good service
I bought the truck by phone after finding it on line. Everyone there was very helpful once I got there. Robert Klaus is excellent and does great follow up to answer any questions.
Key West purchase
The sales staff were not pushy,when a decision was made everything went quickly , and they were helpful in getting me back to the dealership to pick up the truck
Sasha was very helpful from the start. He went above and beyond our expectations. Purchasing our car was an overall pleasant experience. I highly recommend him.
Jordan and Dana
Sasha went well above and beyond the norm
On several occasions Sasha Ruban took part of his time off and devoted it to helping us in every way possible to ensure we ere happy with our purchase of a used vehicle. I will recommend him to anyone looking for a new or used car. Thanks again for your help Sasha
sasha is very knowledgeable prfessional and courteous
I was very surprised to see how quick i was approved for financing and how cheap the paymetns are. The staff sre very uofront and straight forward with you they are very understing of eceryones individual situation
Best in the biz!
Sasha Ruban will provide the best car buying experience you could ever fathom. He is well experienced and extremely passionate about what he does! Am going back to Sasha for the future!
Pretty Good So Far
I purchased a 2017 Taurus SHO on Oct 20. Whole transaction from test drive to driving off the lot with my new car, was relatively painless. Only issue was a missing owners manual, which they said they would find and mail to me. A few days later, I received a call from Michael Nokes (an excellent sales mgr), stating that they could not find it and ordered a new one for me. Awesome. A month later, I finally had enough of the waiting and called them again wondering why I hadn't received it. "Oh... it just came in". Riiiiight... LOL. Regardless, I am happy. The only other issue I have is that, I was told my car came with Ford Pass. It does not. The Fusion Sport I was also interested in, did. So a little (a lot) disappointed about that, but I think the salesman was new and didn't know all the features that the different models have. The Taurus (even my SHO), does NOT come with Ford Pass. Sigh.
My only other complaint is with the financing. I read on their website of rates at 4 or so percent. I was given a rate of almost 7 %. As a federal employee with 30 years service in law enforcement and nearly no mortgage, and NO other debt, I expected better. A call and email to Michelle inquiring about this, garnered no response, so I took it upon myself to call Coast Capital Savings and today signed a contract for 4.25% .......much better!
Car has so far performed excellent. As for service, too soon to tell. I have not reached the mileage required for an oil change etc.
Overall, I am happy with Key West and would recommend them to others.
ford news vehicles cars trucks seattle renton kirkland bellevue washington
Increasingly competitive pricing and a greater availability of parts are notable takeaways from Motorcraft's more recent upgrade, which came about after an extensive review that focused on improving the parts purchase and repair experience for customers, dealers, distributors and repair shops.
Marc Liskey, the manager of Repair Product Planning Maintenance & Light Repair in North America, said in a Ford statement that the new updates will ultimately improve customer satisfaction.
“We are listening to our customers and taking significant steps to give them what they want,” he said. “Offering competitive pricing and consolidating parts will make it easier to stock and sell Motorcraft parts, helping dealers, distributors and installers to do their job more effectively.”
Although Ford and Motorcraft parts often have distinct advantages over other brands, independent shops don't always opt for those products. Consequently, customers often have to bring vehicles in for repairs, which contributes to lower customer satisfaction overall. Acknowledging this common occurrence, Ford and Motorcraft are working together to expand the usage of Motorcraft parts and, ultimately, propel installer and customer satisfaction. One method to increase the purchase of Motorcraft parts involves broadening parts coverage for vehicles with older model years, which ensures that customers with varying vehicle ages and budgets - such as a used 2004 Ford Ranger, or a 2006 Ford F-150 - have quality parts.
“Motorcraft has a very strong reputation in the industry as a provider of OE quality parts for Ford and Lincoln vehicles that always fit right, are easy to install, and are backed by a strong limited warranty,” Brett Wheatley, the executive director of Ford's Customer Service Division, said in a release. “We’re building on these advantages by expanding our coverage to older models with attractive parts pricing and simplified product lines to make it easier for our dealers and installers to stock the Motorcraft parts our customers are looking for.”
Learn more about how Motorcraft parts can improve your Ford vehicle by talking to our representatives at Sound Ford in Seattle, Washington today.